Contact us

About Avatar

Avatar Translation helps your messages to overcome language and cultural barriers. Twenty-five years of experience, 50+ languages, and internationally recognised quality certificates.

x

2000

As the new millennium began, the world did not end and the computers did not stop working – instead, Avatar Translation was established

x

2005

Africa saw its first female president rise to power, while Avatar began using translation memory programs

x

2007

The first iPhone went on sale and Avatar won its first public procurement contract

x

2009

Inspired by our success, 20th Century Fox produced the film Avatar and the turnover of the translation agency surpassed 5 million kroons

x

2011

Estonia adopted the euro and Avatar became a partner of EU institutions

x

2013

Oxford Dictionaries named ‘selfie’ the international word of the year, while a project manager began working at Avatar who is still with the company today

x

2018

The Republic of Estonia celebrated its hundredth anniversary, while the number of translators at Avatar grew to 500, enabling the agency to translate into 50 different languages

x

2025

Donald Trump was elected President of the United States and Avatar expanded to the US market

Customers

Our customers

Partners and customers who value our services

Feedback

What do our customers say about us?

“

Consistent customer satisfaction: 4.7/5

For us, the greatest value that Avatar brings is the way its team is willing to seek and find solutions for any work-related problem. Avatar stands out for its sincere and friendly communication even during the busiest times, and naturally, all of these advantages are accompanied by exceptional linguistic professionalism.
SEB logo

SEB Pank

https://www.seb.ee/en
The texts in books published by the Art Museum of Estonia are highly specific to this field, and usually, they are challenging for translators due to their topics, terminology, and sentence structure. Avatar Translation has managed all of these projects very well and done it in the widest variety of language pairs. By now, we have partnered with them for several years. Excellent communication with customers and adherence to the agreed deadlines are also worth mentioning.
Eesti Kunstimuuseum logo

Art Museum of Estonia

https://kunstimuuseum.ekm.ee/en/
We are very satisfied with the translations provided by Avatar – your services are fast and with excellent quality. We feel like our partner thinks along and is open to discussions and feedback as well as the constant improvement of services.
Omniva logo

Omniva

https://www.omniva.ee/eng
Our work often requires large volumes of translation over a short span of time, setting high expectations to our partner. As Avatar Translation has used our advertising services in the past, we decided to try their translation services. We were very satisfied from the start – Avatar responding quickly to queries and the fast completion of translation projects support our work pace. Communication is always easy and pleasant, our needs are perfectly understood, and the entire process is smooth. All these factors make Avatar Translationour reliable partner 😊
Delfi logo

Delfi Meedia AS

https://www.delfi.ee/
We always compare offers from several translation agencies, and Avatar has become one of our trusted partners. Our cooperation has been positive in every way – we value their friendly and kind customer service highly, as well as the excellent quality of translations that have always met our expectations.
TYK logo

Tartu University Hospital Foundation

https://www.kliinikum.ee/en/
Describing our services requires precise technical vocabulary and Avatar managed with the terminology wonderfully. In addition, we would like to praise the fast and pleasant communication – we always knew the precise time of the completion of translations and everything invariably arrived on time.
Forus logo

Forus

https://forus.ee/en/
I have partnered with Avatar for years – their service is fast, accurate, and always world-class. Without fail, technical texts, such as labels and user manuals, are translated correctly and professionally.
Rilak logo

Rilak

https://www.rilak.ee/?lang=en
We value the quick and efficient nature of Avatar and its readiness to fulfil our special requests very highly.
Bayer logo

Bayer OÜ

https://www.bayer.com/en/
In short, we have always worked well with Avatar because the company has a wonderful and helpful staff. Another positive aspect to mention is Avatar’s flexible pricing policy. So far, we are extremely satisfied.
Politsei ja Piirivalveamet logo

Police and Border Guard Board

https://www.politsei.ee/en
Avatar Translation is a reliable partner that provides a fast service and communicates in a smooth and customer-friendly manner.
Kalev Spa logo

Kalev Spa

https://www.kalevspa.ee/en/home/
Paints, varnishes, glazes, primers, putties, and plasters – the technical information regarding chemicals used in construction and various certificates, declarations, and promotional materials require constant updating and improvement. Ours has been a valuable partnership spanning years that keeps getting better with time. Caparol trusts and recommends Avatar!
Caparol logo

Caparol

https://www.caparol.com/en/
As medical translation requires particular accuracy and specialised knowledge, we have picked our partners carefully. We prioritise high-quality translations – this is exactly what Avatar Translation offers! In addition, projects are completed quickly and the price/quality ratio is excellent. The project managers of Avatar are respond quickly to all queries and are helpful even in the most complicated situations. We have never been disappointed with the quality of the translations.
Celsius logo

Celsius Healthcare

https://celsius.ee/en
As one of the largest tourist attractions in Estonia, we need translations into several languages simultaneously, so it is very convenient that we are able to order them from the same provider. We value Avatar’s professional project management and pleasant communication style.
Meremuuseum logo

Estonian Maritime Museum

https://meremuuseum.ee/en/
In the interests of the best service quality, we always want to provide our customers with information in several languages. Avatar Translation is our long-term partner that provides fast and accurate translations.
Piletilevi logo

Piletilevi

https://www.piletilevi.ee/eng/
The service provided by Avatar is extremely professional and fast and the customer service is always pleasant and friendly. We are very happy and are confident in recommending them to others as well.
Kaubamaja logo

Kaubamaja

https://www.kaubamaja.ee/en/
Avatar is a reliable translation bureau, and when using their services, you can always count on the high quality of the end result. Avatar provides a flexible and fast service!
Coop Pank logo

Coop Pank

https://www.cooppank.ee/en
We are a regular customer of Avatar Translation, and usually, we order translations of technological and scientific texts for different language pairs. Their translators and editors are competent linguists with excellent professional training and a respect for deadlines – you can always count on Avatar!
AAA logo

AAA Patendibüroo

https://www.aaa.ee/en
Service quality

Certificates of Avatar Translation

Since 2012, Avatar has been certified under ISO 9001:2015 for quality management systems and ISO 17100:2015 for translation services. In 2024, it was awarded the ISO 18587 certification for post-editing of machine translation output. The work and activities of Avatar are regularly inspected by Bureau Veritas Estonia.

The ISO 17100 standard for translation services sets out the requirements for all aspects of the translation process that have a direct impact on the quality and delivery of translation services. This standard includes provisions for translation service providers concerning the management of key processes, minimum qualification requirements, access to and management of resources, and other measures necessary for the provision of a high-quality translation service.

Avatar Translation is also certified under ISO 9001 for quality management systems, developed by the International Organization for Standardization. This standard sets out the requirements for quality management systems. The company must demonstrate its ability to consistently provide products and services that meet customer requirements and applicable legal and regulatory requirements, and strive to increase customer satisfaction through the effective implementation of the system.

The standard ISO 18587 for post-editing of machine translation output establishes requirements for both the personnel responsible for the work and the processes involved. By following this standard, translations can be completed more quickly while maintaining a quality comparable to human translation. However, it is important to remember that editing machine translation requires specialised training to make the text read like a human translation. Using a machine translation system allows customers to translate material that cannot be translated otherwise, reduce costs, and speed up the release of products and the exchange of information in specific markets.

Definitions

A translation agency is a company that provides translation as a comprehensive service – translation as well as editing and delivery review.

Definitions

A translator provides written translation.

Definitions

An interpreter provides oral translation.

Definitions

Written translation service – a written translation that also includes editing, and may feature the work of a terminologist and a delivery review if necessary.

Definitions

Interpreting service – the provision of interpreting, which is categorised into three types: whispered interpreting, consecutive interpreting, and simultaneous interpreting.

Definitions

Whispered interpreting – the interpreter speaks in a quiet voice to a small group (1–3 people) while the speaker is talking. This service does not require translation equipment.

Definitions

Consecutive interpreting – the speaker delivers their presentation in segments in the source language, followed by the interpreter rendering the content as accurately as possible in the target language. The speaker and interpreter take turns speaking.

Definitions

Simultaneous interpreting – the interpreter translates in real time as the speaker talks. The interpreter is located in a separate booth and the translation reaches listeners almost instantly. This type of interpreting requires specialised technical equipment.

Definitions

Machine translation post-editing (MTPE) – a process where machine-generated translation is edited by a human.

Definitions

Source (original) text – the text that needs to be translated into another language.

Definitions

Translation text – the translated version of the source text in the target language.

Definitions

Source language – the language in which the original text is written.

Definitions

Target language – the language into which the text is translated.

Definitions

Editing – reviewing the translated text in terms of substance and language by comparing it with the source text.

Definitions

Proofreading – the main goal is to identify and correct grammatical, spelling, and punctuation errors.

Definitions

Light post-editing (LPE) – post-editing carried out to produce a text that is merely comprehensible, but nowhere close to human translation. The aim is to convey the content of the original text very accurately, without adding or omitting anything, while ensuring that all sentences are clear, correct, and unambiguous. However, errors in grammar, wording, and style are not corrected as part of LPE.

Definitions

Full post-editing (FPE) – post-editing carried out to obtain a result comparable to that of human translation. The translation is accurate, clear, and stylistically correct with proper wording, grammar, and punctuation.

Definitions

Volume – the length of the translation, calculated based on the final text. One page is equivalent to 1,800 characters (including spaces).

Definitions

Delivery review – a final check to ensure that all parts of the source text have been translated correctly, that names and numbers are accurate, and that the formatting aligns with the client’s requirements.

Definitions

Support services – additional services provided by the translation agency to enhance quality, such as creating termbases and translation memories, developing terminology, linguistic and specialised consulting, localization, printing, writing or saving data onto storage media, pre-press text review, layout, design, publishing, etc.

Definitions

Localization – the process of adapting a translated text to align with the language and cultural context of the target audience.
See definitions
Quality, accuracy, and consistency

High-quality translations from Avatar Translation

What defines a high-quality translation?

Translation is a creative process shaped by the intended function of the translated text. The key to a successful translation is not just language proficiency – it is the process itself and the intended purpose of the text. A professional translation must be accurate and faithful to the source text while ensuring the correctness of its content, regardless of the accuracy of the original. It has to be linguistically correct and internally consistent, adhering to predefined dictionaries, termbases, translation memories, and style guides. The text needs to align with the expectations of the target audience while considering how it fits to the context of the target culture.

How do we ensure translation quality?

Expert translators and editors
Our translators are specialists in their fields and all work undergoes both linguistic and substantive review.
A collaborative approach
We work closely with clients to understand their terminology and specific requirements. If needed, we create custom style guides and perform thorough terminology checks.
On-time delivery
We meet all agreed deadlines and offer an expedited service for urgent translations.
Translation memory tools
These tools help to ensure faster, cost-effective, and stylistically consistent translations. We also use machine translation with termbases to enhance accuracy and consistency.
Quality control
Complementary technologies help to detect and correct potential errors before delivery.

Why choose Avatar?

Confidentiality
All projects and client data are strictly protected. Our translators and staff comply with stringent confidentiality requirements.
Efficiency
We typically respond to inquiries within 2 hours. Our standard translation speed is 6–7 pages per day, with the capacity for more when needed.
Certified quality
Our processes comply with the ISO 9001, ISO 17100, and ISO 18587 standards, ensuring reliability and quality.

Every translation is tailored to your needs – let us create the perfect result together! Request a quote today.

+372 553 3218
info@avatar.ee